Phantom Pack products are warrantied for a period of 3 years on workmenship and materials,With proper care,Your Phantom pack gear should last a very long time.
Warranty is void if products are improperly used or not properly maintained.
Customer pays shipping on returns,Pruduct will be fixed if possible,Or replaced.
Please use insured shipping when returning product with tracking number.
If your not happy with your purchase,We're not happy,Let us do what we can to make it right!
Returns on non-custom items is excepted only if in new condition within the frist 2 weeks of receiving your products for money back minus shipping costs.All returns are to be sent USPS Expedited(Same way that the gear gets sent to you) at buyers expense insured with tracking numbers,Be sure to mark shipment as (Return)
I am not able to pay Brokage/duties on returned goods.
Make sure to store your gear with zippers open to let out any moisture .
All Leather products need extra waterproofing protection added as all leather product do,Just keep it well conditioned as you would with any leather bicycle component.
Like steel,if you repeatedly bend it at the same spot at hard angles,It will break,The semi rigid carbon fiber used in these products will fail as well if you repeatedly bend it at sharp angles,If used properly,Should last a very long time.
If using your gear in mostly wet rainy places,Its a good idea to treat the fabrics with a DWR spray treatment once a year.
Bike packing,Like most sport,Can be dangerous,Take time to get a feel for your packed bike before ripping down a huge mountain.Phantom Pack Systems is not responsible for injuries that may happen on your bike packing adventures.